Call Accounting
WinCall® Features and Benefits
Saving more on telecommunications expenditures requires tracking and understanding usage, also known as Call Accounting. Comprehensive Call Accounting systems record thorough details on all inbound and outbound calls. Call Accounting systems are valuable to organizations with large customer service workforces, or a business model that uses telecom services to generate income.
Benefits of implementing a Call Accounting system:
Proper cost allocations and controls within your enterprise
The primary use of Call Accounting is devoted to properly allocating telecom expenses to the right business unit, department or employee code. This visibility gives your organization the ability to evaluate how each department or employee is performing against plan.
The primary use of Call Accounting is devoted to properly allocating telecom expenses to the right business unit, department or employee code. This visibility gives your organization the ability to evaluate how each department or employee is performing against plan.
Rate optimization
By aggregating call expenses by carrier and type, such as fixed line long distance or mobile device texting, Call Accounting allows your organization to negotiate better rates with carriers or institute enterprise-wide policies to help control usage.
By aggregating call expenses by carrier and type, such as fixed line long distance or mobile device texting, Call Accounting allows your organization to negotiate better rates with carriers or institute enterprise-wide policies to help control usage.
Network and resource optimization
From call routing efficiencies to capacities on data delivery, Call Accounting systems can help enterprises identify a wide range of improvements. For example, your company may be able to examine queue times and abandoned calls to improve human resource allocations. Or perhaps, you are able to re-evaluate trunking configurations to reduce outages.
From call routing efficiencies to capacities on data delivery, Call Accounting systems can help enterprises identify a wide range of improvements. For example, your company may be able to examine queue times and abandoned calls to improve human resource allocations. Or perhaps, you are able to re-evaluate trunking configurations to reduce outages.
Reduced management time
Using a manual process to properly tracking telecom usage is extremely inefficient and time consuming. By using a Call Accounting system, such as WinCall® from TTI, you can free your staff to perform the analysis you need to make decisions, rather than spend most of the time gathering and inputting data.
Using a manual process to properly tracking telecom usage is extremely inefficient and time consuming. By using a Call Accounting system, such as WinCall® from TTI, you can free your staff to perform the analysis you need to make decisions, rather than spend most of the time gathering and inputting data.
TTI’s WinCall® Call Accounting software
WinCall® Call Accounting tracks all telephone calls from all of your domestic and international locations, regardless of PBX type (VoIP, analog, Centrex). Through the WinCall® Call Accounting software, your organization:- helps facilitate internal bill back
- identifies PBX toll fraud
- increases employee productivity
- gathers usage data to help make informed telecom network planning decisions
WinCall's extension database can automatically be updated and the information imported from your PBX/HR database(s) each day. WinCall call accounting software can push/pull information to most PBX makers including: Avaya, Cisco, Mitel, NEC, Nortel, Shoretel, Siemens, etc. in addition to internal company HR databases! Use a combination of PBX/HR systems to automate this process including: Oracle, Peoplesoft, SAP, etc. Multiple databases can be imported to provide full synchronization between WinCall® and internal systems.
Complete control
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WinCall® call accounting has a dynamic reporting engine that features advanced capabilities while offering unique reports. WinCall® allows you to schedule call accounting reports to be emailed, or gives your enterprise users access to reports via the web with WinCall® on the Web. Your call accounting personnel are able to access only the information they need on their Cost Center, Department, Sales Team and more!
WinCall® integrates with all analog PBX’s including: Avaya, Nortel and NEC
WinCall® VoIP integrates with all Voice over IP PBX’s including: 3Com, Cisco Systems and Shoretel
WinCall® supports over 150 different PBX types and formats including custom call record layouts
Immediate Alerts (911, Fraud, Suspicious Call Activity, etc.)
Process PBX, Calling Card or Wireless data
Integrate to PBX Directory, Active Directory, or Human Resource Systems
Allocate 100% of the phone bill to each department
Retrieve Reports 24/7/365
